Questions you may have...


Once a deposit is paid is it refundable?

Unfortunately your deposit is non-refundable. Initial deposits are needed to hold properties and flights, which then allows us to offer such flexible payment schedules. 

Is my final payment refundable?

Your final payment is also non-refundable. In most cases, final payments are due 6 weeks before your flight leaves. Because ESS has such a late final payment for its groups, family funds are put at less risk.

Once I purchase my flight is it refundable? 

Once you pay for your flight, which in most cases will be in March of the year your tour leaves, it is non-refundable. However, a name can be changed on a ticket so another person can travel for a fee of $125 (approx.). Fee is subject to change depending on carrier. 

Can I book my own flights?

Yes, you can schedule and purchase tickets to your own flights. But it will be your responsibility to make sure you meet the group when their flight lands. The major upside in letting us take care of the booking is that all travel arrangements are taken care. 

Can I use my Air Miles to help pay for my flight?

Air Miles cannot be used in a Group Booking on any Airline. The big advantage of a Group Booking is when we book your Group's flight in August, for example, you will not pay for the flight until the following March. This is a great luxury to have in case a family changes its mind to travel - they will not be stuck with Airline tickets they can't use.

What does a typical payment schedule look like if I book a trip to Donosti Cup with ESS?

Once a group decides to travel, we collect your group's deposits between July 15 and Aug 10 (the year before your group travels). Deposits are usually $300 to $400. Seven months later, in March, you pay for your flights. Nine months later, on May 01, your group's final payment is due.

Why does ESS have such a user friendly payment schedule?

ESS believes in risk aversion. We want to do everything in our power for families from all income levels to have the opportunity to travel. We are not aware of any Sports Travel Company having a more family friendly payment plan than ESS. Many Travel Companies want large deposits upfront. At ESS, we want to do everything we can to make paying for your trip as easy and user-friendly as possible.

If I have siblings traveling to Donosti Cup- is it possible to allow them to guest play?

Thanks to our great relationship with Donosti Cup it is always very possible to to have a sibling Guest Play at Donosti Cup. However, we can never be 100% certain due to headcount and space. But it is usually very doable. In the past we have had siblings Guest Play for teams from Venezuela, Spain, the United States, and France. 

What forms of payment does ESS provide? 

ESS will accepts personal checks, cashier/certified checks, credit cards, and PayPal. It's important to note that if you do use a credit card there will be a 4% surcharge added to your payment.

Will my credit / debit cards work in Spain?

With the correct notification to your bank, it is usually very easy to withdraw cash from ATM machines all over Spain. Without notification to your bank,  you will most likely be declined for most purchases and the cash withdrawals from ATMs. 

Will my electronic devices work in Spain?

All of your electrical devices will work in Spain with the proper electrical adapter. A Euro-friendly adapter can be purchased usually in the range of $8 to $10. If for some reason you forget to pack one, it is very easy to buy one in Spain.

Am I covered in Spain for medical issues that may arise?

Spain has Socialized Medicine. Families that have traveled with ESS in the past have had mostly positive experiences when dealing with the Spanish medical system. We have had to deal with everything from heat exhaustion to shoulder surgery to even an appendectomy. NOTE: IT IS VERY IMPORTANT THAT EACH FAMILY CHECKS WITH THEIR MEDICAL PROVIDER before leaving to know what their coverage is. 

Are players assisted with any medical coverage while playing at Donosti Cup?

During tournament play at the Donosti Cup all players are covered for medical to a certain degree. Please see the tournament website for more information.

How early should I be at the airport for my flight to Europe?

It is recommended for international travel that you are at the airport at least 3 hours prior to your flight departure. Even though you are traveling as a group each family can check in individually.

What happens if my flight is delayed or canceled?

This is always the biggest fear, regardless if it is group or individual travel. ESS has no control over flights and will not be responsible for any flight cancellations or delays. If there are any flight delays or cancellations we will deal with them on an individual basis. Most of us have airline horror stories that have caused us great frustration, but all we can do is work with our group flight travel agents to get to your destination as safely and quickly as possible. 

is it best to buy Euros in the United States or to buy Euros in Spain? 

It's always good to have a few euros on you before you get on the plane. Currency exchange at the airport is expensive so I suggest using your bank. There will be lots of opportunities for you to change US dollars into  euros while traveling in Spain. The best rate of exchange is always using your debit card in ATMs while traveling.

How much money typically will I need for food while traveling in Spain?

All of our hotels will come with breakfast. It's very important for families to be able to sit down each morning and eat a nice breakfast together. Typically, if you have a budget of €30 per day you can eat very very well. That being said, you can also go to a Michelin 3-star restaurant in San Sebastian and easily spend €150 per person. So it's important to pick restaurants that fit your budget. There will be many budget friendly restaurants on our trip, so not to worry. And as always, ESS staff can help you find what you're looking for. 

Will there be grocery stores or markets available for me to buy food and drink?

Markets and grocery stores are plentiful throughout our trip – and the selection of food available to us is not only fun and diverse but also very healthy. There's a great selections of wine, cheeses and meats, along with lots of fresh fruit to choose from. Shopping at markets is a great way to immerse yourself in the culture and cut down on the cost of eating out.

What happens when my group checks into a hotel while traveling with ESS?

Our ESS guide will handle the entire check in. Every hotel in Spain requires at least one passport from each room to be left at the front desk during check-in. This is a normal practice all over Europe. Simply come back and get your passport an hour later.

If ESS has my family and I on a group flight can our trip be extended?

Yes, you and your family can extend your trip. This is called a deviation. The 2 main rules for a deviation are:  (1) you MUST fly out with the group and (2) you can only extend your stay 7 nights beyond the day the Group flies home. You can also fly home from any port you would like but it is your responsibility to get to that city and to fly home. ESS can make all the necessary arrangements for your return flight home. A word of caution: 20% of the plane is usually saved for group bookings – so deviations are on a first come, first serve basis.